Refund policy

Due to the intimate nature of our products, we have a strict returns policy.

We have a zero tolerance returns policy for any and all products that have been taken out of its original packaging.

We will only accept a return if the product(s) is brand new, sealed, and has not been taken out of its original packaging.

If your product is brand new and has not been taken out of its original packaging, we will be able to accept a return within 30 days of purchase.

You will be responsible for any and all shipping costs required for the return of your product(s) to our warehouse.

All returns are subject to a return processing fee of $8 USD per product. This fee will be deducted from your balance before a DiaperU store credit is processed.

Upon return, all products are inspected by our warehouse team before your store credit is processed. We do not offer exchanges on our products.

Products returned to us in a condition that does not meet our returns policy, will not be eligible for a store credit and will be disposed of.

To begin the returns process, please email us at sales@diaperu.com with your order number, and photos of the brand new product(s) you wish to return to us.

To start a return, you can contact us at sales@diaperu.com. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at sales@diaperu.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Unfortunately, certain types of items cannot be returned, like gift cards and custom products (such as special orders or personalized items). 

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at sales@diaperu.com.