If your order has not been shipped or started production, you can change an item in your order by reaching out to us as early as possible (a 15% handling fee may be charged). Changes cannot be made once your package has shipped. If you would like to make a change to your order, please contact us at sales@diaperu.com at your earliest convenience.

If your order has not been shipped or started production, you can cancel an item in your order by reaching out to us as early as possible (a 15% handling fee may be charged). It cannot be canceled once your package has shipped. If you would like to cancel your order, please contact us at sales@diaperu.com at your earliest convenience.

All our products are non-returnable due to the hygiene, health, and personal care/wellness nature of the items. This policy does not affect replacements for defects, incorrect shipments, or other shipping errors. Due to the intimate nature of our products, we have a strict returns and refunds policy. We maintain a zero-tolerance returns policy for any and all products that have been removed from their original packaging.

We will only accept a return if the product(s) is brand new, sealed, and has not been taken out of its original packaging. If your product is brand new and has not been opened, we will accept a return within 30 days of purchase. You will be responsible for any and all shipping costs required for the return of your product(s) to our warehouse. All returns are subject to a return processing fee of $8 USD per product. This fee will be deducted from your balance before a DiaperU store credit is processed.

Upon return, all products are inspected by our warehouse team before your store credit is issued. We do not offer exchanges on our products. Products returned to us in a condition that does not meet our returns policy will not be eligible for store credit and will be disposed of.

To begin the returns process, please email us at sales@diaperu.com with your order number and photos of the brand new product(s) you wish to return. If your return is accepted, we’ll send you a return shipping label, along with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return questions at sales@diaperu.com.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items

Unfortunately, certain types of items cannot be returned, such as gift cards and custom products (e.g., special orders or personalized items).

If your order has not arrived within 10-20 business days, please send us an email at sales@diaperu.com, and we will assist you with this.

We use standard shipping for all orders.

Sorry, we don't offer expedited shipping at the moment. If you have any requests regarding expedited shipping, please contact us at sales@diaperu.com for inquiries.

All our products is non-returnable due to hygiene/health and personal care/wellness nature of the product. This policy does not affect replacement for defects or shipment of incorrect product or other shipping errors.

Due to the intimate nature of our products, we have a strict returns policy.

We have a zero tolerance returns policy for any and all products that have been taken out of its original packaging.

We will only accept a return if the product(s) is brand new, sealed, and has not been taken out of its original packaging.

If your product is brand new and has not been taken out of its original packaging, we will be able to accept a return within 30 days of purchase.

You will be responsible for any and all shipping costs required for the return of your product(s) to our warehouse.

All returns are subject to a return processing fee of $8 USD per product. This fee will be deducted from your balance before a DiaperU store credit is processed.

Upon return, all products are inspected by our warehouse team before your store credit is processed. We do not offer exchanges on our products.

Products returned to us in a condition that does not meet our returns policy, will not be eligible for a store credit and will be disposed of.

To begin the returns process, please email us at sales@diaperu.com with your order number, and photos of the brand new product(s) you wish to return to us.

To start a return, you can contact us at sales@diaperu.com. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at sales@diaperu.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Unfortunately, certain types of items cannot be returned, like gift cards and custom products (such as special orders or personalized items). 

Average fulfillment time is 10-20 business days. Due to the pandemic, delivery times may be longer than normal. If you have any questions about your order, please email us at sales@diaperu.com.

If your product is brand new and has not been taken out of its original packaging, we will be able to accept a return within 30 days of purchase.

You will be responsible for any and all shipping costs required for the return of your product(s) to our warehouse.

All returns are subject to a return processing fee of $8 USD per product. This fee will be deducted from your balance before a DiaperU store credit is processed.

Upon return, all products are inspected by our warehouse team before your store credit is processed. We do not offer exchanges on our products.

Products returned to us in a condition that does not meet our returns policy, will not be eligible for a store credit and will be disposed of.

To begin the returns process, please email us at sales@diaperu.com with your order number, and photos of the brand new product(s) you wish to return to us.

To start a return, you can contact us at sales@diaperu.com. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at sales@diaperu.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Unfortunately, certain types of items cannot be returned, like gift cards and custom products (such as special orders or personalized items). 

International orders may be subject to local charges. Any customs or import duties and associated fees are applied once the parcel reaches its destination country. These charges must be paid by the recipient. DiaperU cannot be held responsible for any additional charges on your order. Customs policies vary widely from country to country, so please contact your local customs office for further information.

All orders are packed and shipped from China or Hong Kong.

When your order has been shipped, you will receive a shipping confirmation email with tracking information. If you have any questions about your order, please email us at sales@diaperu.com.

If your address is incorrect, our shipping carrier will be unable to deliver your package. We cannot change your order details once it has shipped. We recommend contacting the shipping carrier directly to update your address as soon as possible.

Typically, packages with incorrect addresses will be returned to us by the shipping carrier. Once the package has been returned, DiaperU will process store credit for the balance of your order, minus an $8 USD handling fee per product.

If your order has arrived damaged or defective, please email us at sales@diaperu.com with your order number and photographic evidence.

Machine wash cold with similar colors, do not bleach, tumble dry low, do not iron, do not dry clean.

You can refer to the size guide on the product page. Please note that a variety of factors may cause slight differences between the actual product and the mock-up, including but not limited to colors and the precision of element positioning.